Services

Services to suit businesses of all types depending on what your goals are.


Holt CX Consultancy has the ability to help your business grow & expand your customer experience, employee experience, or your ability to successfully articulate CX to your customers. We believe in a tailored approach to your needs, if you don't fit into one of the examples below, drop us a note at hello@holtcx.co.uk

Contact Centre Optimisation 


Services designed for existing contact centre, customer service & sales teams to get the most from their investment 


  • Technology review 
  • End user training 
  • Enablement content creation 
  • Job role / product specific training 
  • Success management 
  • Best practice 
  • Deployment support 

Technology Migration 


Assisting businesses of all sizes with technology adoption 



  • Business requirements gathering 
  • Existing technology review 
  • Vendor management 
  • Business case creation 
  • ROI projection 

CX Practice Empowerment 


Services aimed at increasing competency & capability for existing resellers & referral businesses within the UC & CC world 


  • Presales as a service 
  • Demonstration building, value statements & best practices 
  • Deployment & adoption expertise 
  • Enablement, training & competency 
  • Digital & AI strategic planning 
  • Existing customer base targeted review & upsell 
  • Customer Success 
  • Vendor adoption & acceleration 

Vendor Upskilling & Scale 


Structured enablement allowing CX vendors to scale knowledge & capability both internally & across their partner network 


  • Demonstration building 
  • Value statements & best practices 
  • Enablement creation 
  • Training deliver 
  • Competency & certification programme creation